🤖 AI Product🏢 Enterprise SaaS📊 Data Products🇮🇳 Hyderabad
Senior Product Manager
Hey, I'm Harish.
I build enterprise products where product strategy, data, workflows and AI meet real user problems.
Senior Product Manager with 8+ years of Product Management experience across enterprise SaaS, healthcare, analytics, insurtech, and mobile products. Currently building AI-guided selling experiences as part of a global product transformation while owning regional product direction and execution.
10%sales-volume growth — through workflow and usability improvements in the traditional/regional product phase, before the GenAI rollout
40%customer migration during SaaS platform consolidation at TapClicks
30%sales growth through digital insurance journey optimization at insurejoy.com
24%lead conversion improvement through CRM workflow and customer-journey improvements
100K+users served across mobile products
500+field users supported by the regional sales-enablement platform
About
The short version
I'm a Senior Product Manager with 8+ years of experience building and evolving products across enterprise SaaS, healthcare, analytics, insurtech, and mobile.
My work has moved naturally from mobile products → conversational self-service → analytics and data platforms → enterprise AI-guided workflows. I enjoy problems where user needs, business outcomes, data, technology, and execution have to come together.
Today, I own regional product direction for sales-enablement workflows at Align Technology while building AI-guided selling experiences as part of a global product transformation involving contextual assistance, RAG-based knowledge retrieval, summarization, recommendations, and Responsible AI considerations.
Selected Work
Three products, three problems
AI-enabled workflows, data platforms, and automation. Open a card for the full problem, process, and outcome.
Capabilities
What I bring
AI Product Management
Where most of my current energy goes — turning LLM capability into workflows people actually trust and ship.
Areas I'm actively working on in enterprise AI products, alongside capabilities I'm deliberately deepening through hands-on work and independent building.
These reflect current independent learning and building — not production ownership, until there's direct, defensible evidence.
Experience
Where I've worked
Apr 2023 — PresentHyderabad
Product Owner
Align Technology
Contributing to the migration of a regional sales-enablement platform to a global GenAI-guided selling experience — shaping AI-assisted seller journeys, prompt and contextual AI experiences, and rollout priorities for 500+ field users.
HealthcareAI-Guided SellingSalesforce CRMiPadPower BI
Jan — Feb 2023Hyderabad
Senior Product Manager
Cornerstone OnDemand
Product innovation, research, and strategy across HCM and LMS capabilities, studying competitors and customers to shape differentiating features.
HCMLMSSumTotal Suite
Feb 2022 — Jan 2023Hyderabad
Product Manager
TapClicks
Owned product strategy and roadmap for analytics and SEO capabilities — including Raven, iSpionage, and RavenTools — leading SaaS platform consolidation and enabling 40% customer migration onto a unified reporting experience.
Marketing AnalyticsRaveniSpionageRavenTools
May 2021 — Feb 2022India
Product Manager
insurejoy.com
Built the B2B/B2C insurance platform across insurejoy.com, insurejoy.net, and a dedicated CRM — designing conversational self-service and a WhatsApp Chat Bot across purchase, claims, renewals, and payments. Contributed to 30% sales growth and 24% lead conversion improvement.
InsurtechWhatsApp Chat BotCRMPayments
Feb 2018 — Mar 2021Hyderabad
Product Manager
SoftClouds
Owned the end-to-end mobile product lifecycle across 15+ features at UnfoldLabs — including MySecureME (Android MDM), uFallAlert, DistanceD, and SecureME — shaping behavior-triggered recommendations, device-performance optimization, and parental controls with location tracking and geofencing. Products recognized twice with The Popular Apps Award, once as an App of the Day, and once as a Fierce Innovation Award finalist.
Mobile AppsMySecureMEuFallAlertDistanceD
Nov 2016 — Jan 2018Hyderabad
Product Digital Marketing Professional
Launchship IT and Media Services
Led ASO and mobile growth strategy for 10+ Android and iOS games — including Panda Gems, Witch Connect, and Spots Connect — contributing to 1M+ downloads through store optimization, paid acquisition, and social campaigns. Earned App of the Day twice and an App Growth Award finalist nod.
Mobile GamesASOPanda GemsWitch Connect
Thinking
Notes on product management
Points of view I can stand behind, not cohort lecture notes rebranded as mine.
Not Every Conversational Product Needs an LLM
The right question isn't "Can AI do this?" but "Does AI materially improve the user outcome versus rules, search, or workflow automation?"
AI Output Quality Is a Product Problem
Not only a model problem. Useful AI products need good context, retrieval, permissions, evaluation, guardrails, and a clear recovery path when the model is wrong.
RAG for PMs: Retrieval Quality Matters as Much as Generation
A fluent answer built on the wrong context is still a bad product outcome. Retrieval quality, freshness, and permissions are product concerns.
Platform Migration Is an Adoption Problem
Not just a feature-parity problem. Customers move when the new platform reduces friction and preserves the workflows they actually value.
Enterprise AI Should Reduce Admin Work Without Removing Accountability
The product should make the human faster and better informed while keeping high-impact decisions reviewable.
Product Management & AI Product Management CohortRethink Systems · Completed Sep 2026
AI Product ManagerIBM
Professional Scrum Master I (PSM I)Scrum.org
Product Management CertificationDuke CE & upGrad
Education
MBA, MarketingOsmania University
B.Tech, Computer ScienceJNTU
Languages
English · Telugu · Hindi · Kannada
Contact
Let's talk
I'm open to conversations around Senior Product Manager, AI Product Manager, Platform/Data Product, and enterprise SaaS opportunities — or simply exchanging ideas about products, AI, and systems.
Sanitized enterprise AI case studyGenAI · RAG · Enterprise SaaS
Global AI-Guided Selling Experience
Align Technology
Problem
Regional sales users relied on a legacy iPad sales-enablement workflow that required significant manual effort before and after customer meetings. Reps had to gather account context, prepare discussion points, capture notes, and manage follow-up actions across separate workflows.
My Role
As Product Owner – Sales Enablement Systems, I own regional product direction and contribute regional workflows, user needs, market requirements, and rollout priorities to the global AI-guided selling transformation. I also contributed to contextual prompt experiences and AI workflow validation across seller journeys.
Process
Worked with field users and business stakeholders to understand friction across pre-meeting, in-meeting, and post-meeting workflows.
Translated regional needs into product requirements and rollout priorities for the global platform.
Shaped AI-assisted workflows covering pre-meeting intelligence, RAG-based knowledge retrieval, contextual assistance, meeting transcription and summarization, action-item extraction, and recommendations.
Defined contextual prompt experiences across ~5 app pages based on the user's current task context.
Collaborated with Engineering, Salesforce/backend, Sales, and Compliance teams on enterprise-data dependencies, output review, and Responsible AI guardrails.
Balanced user value, business priorities, technical feasibility, and global platform dependencies during prioritization, while triaging 200+ inbound support signals from the field.
Outcome
The global MVP rollout is in progress. The regional sales-enablement platform supports 500+ field users. Earlier workflow and usability improvements in the traditional/regional product phase — before the GenAI rollout — contributed to 10% sales-volume growth and a 20% improvement in stakeholder satisfaction.
Data product & platform case studyData Products · Analytics · Platform Migration
Unified Marketing Analytics Platform
TapClicks
Problem
Customers were using capabilities spread across separate SaaS products and multiple marketing data sources. This created fragmented reporting experiences and made it harder to analyze cross-channel performance and identify actionable improvements.
My Role
Owned product strategy and roadmap for analytics and SEO capabilities — Raven, iSpionage, and RavenTools — and contributed to the consolidation of two SaaS products into a unified analytics experience.
Process
Owned the roadmap across Raven, iSpionage, and RavenTools — the SEO and competitive-intelligence layer of the platform.
Integrated reporting experiences across multiple marketing data sources.
Shaped insight-driven workflows that summarized cross-channel performance.
Identified opportunities to surface improvement areas and actionable recommendations.
Prioritized migration and consolidation requirements across customer workflows.
Outcome
Enabled 40% customer migration onto the consolidated SaaS platform, simplifying reporting, analytics, and data-connector workflows into a single experience.
Customers needed support across insurance purchase, claims, renewals, and payments, while many basic questions still required human-agent involvement. Manual support created friction in the customer journey and limited operational scalability.
My Role
Owned product workflows across the digital insurance journey — insurejoy.com (B2C), insurejoy.net (B2B), and a dedicated CRM — plus chatbot-based self-service, WhatsApp automation, and integrations with external vendors and insurance partners.
Process
Mapped customer journeys across purchase, claims, renewals, and payments.
Identified queries that could be resolved through conversational self-service.
Designed a WhatsApp Chat Bot across 10+ workflows for initial information gathering and common customer support scenarios.
Designed escalation to human support when an issue could not be resolved automatically.
Partnered with Engineering, insurance carriers, payment, SMS, and API vendors to deliver end-to-end workflows.
Outcome
Contributed to 30% sales growth across 1,000+ monthly leads through digital journey optimization, and a 24% improvement in lead conversion driven specifically by the WhatsApp automation, while reducing human-agent load with 24/7 self-service.
